Terms and Conditions of Grocery Products

Your order is an offer to buy from us. A contract is only formed when we have dispatched your order. At any point up until then, we may decline to supply the goods to you.

The CheapBasket service is available for commercial and domestic use. We reserve the right to refuse orders.

The minimum basket value for delivery is €40 .

If the value of the products in your basket when you confirm your order is less than the minimum basket value, then we will add a €3 charge to your order. We will add the charge to your total at the checkout page before you pay. If you go back and change your order, so that the value of your order is greater than the minimum basket value, we will remove the charge.

Unfortunately we can’t combine separate orders once we have processed them, so please make sure you make any changes to increase the value of your basket before you confirm your order.

Delivery will be made to the address specified by you when you place your order.

To help keep you and our delivery drivers safe, they are following social distancing guidelines. This means they will keep a 2-metre distance from you and won’t come into the property, unless it is one of the following exceptions.​

If you are a vulnerable, disabled or elderly customer, you can ask our delivery drivers to take your shopping inside your home. They will do so, providing they believe it is safe and practical. Unfortunately, they won’t be able to enter your home if you are self-isolating.

For deliveries to a residential apartment block, we will generally deliver to the front door of your apartment. However, we reserve the right to deliver only to the main entrance of the property if the driver believes it is unsafe or not practical to deliver to your apartment front door.

For deliveries to a business address, delivery will only be made to the ground floor communal area/entrance.

Please note that we deliver goods only to specified regions within Cyprus. To check that the online Grocery service delivers to your area, please check our delivery schedule.

All goods must be signed for on delivery by an adult aged 18 years or over.

The Cheap Basket follows a “over 18” policy when delivering age-restricted items, so if the person receiving the goods looks under 18, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).

In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control and/or in a case of force majeure.

Small, loose fruit and vegetables, such as loose apples, will be put into a small clear bag and then placed directly into the tray, not a paper bag. Larger produce, like melons, will be placed directly into the tray without any bag.

International orders are subject to shipping charges. Once an international order is placed, we will contact you to inform you about the best shipping options and charges as these may vary according to the country and period of the year. If those option do not suit you, the order can be cancelled as any local order. If the payment was processed, the amount will be refunded.

Please note that alcoholic beverages, cigarettes, tobacco and liquids are prohibited due to customs restrictions as well as  food  as they are restricted in certain countries (i.e., Canada U.S.A)

We’d like you to be happy with everything you purchase from The Cheap Basket. Please see our Returns and Refunds Policy for details of how to obtain a replacement or refund. Our refund policy is in addition to and does not affect any of your legal rights. The simplest ways to return your items are set out in the policy.

If you have any complaints about an online purchase, please get in touch and we will do our best to help. File your complaints by sending us an email at info@cheapbasket.com.cy. We will review it and reply usually within 48 hours

You can cancel or change any of your current orders up until the amendment cut-off point specified in your order confirmation. You can make changes to your order by returning to your cart. To do so click the cart icon on the top right corner of the website or click on the “The Cheap Basket” logo on the top left corner to return to the main page. You can cancel a paid order within 4 hours of placing it by emailing us at info@cheapbasket.com.cy. Alternatively, you can call our Customer Services team on 77771201 or 24363494.

We accept the following payment methods through JCC: Visa, Mastercard, American Express, Maestro, Visa Debit. Your credit/debit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of placing your order.

Please ensure that your payment card has not reached its expiry date. Payment is taken at the last point of ordering phase on the website. In the event that the payment card has expired we will be unable to take payment and fulfil your order. Alternatively, you can pay cash on delivery.

Alcohol

We work hard to make sure the ABV (alcohol by volume), vintage and award information is displayed online as accurately as possible. However, as we refresh stock constantly, changes can happen at any time, which may result in us supplying a different ABV and vintage

These Product Terms shall be governed by and construed in accordance with the laws of Republic of Cyprus and any disputes will be decided only by the Cypriot courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid, or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

It is our responsibility to supply you with goods that meet your consumer rights and comply with this contract. If you have any concerns that we have not met our legal obligations, please contact us.