Once we have received your product, we’ll refund your money in the same way you initially paid for it.
- 1. By credit or debit card – Your money will go back onto the same card. Allow 3-5 working days for the refund to show in your account.
If you purchased at an offer price, your refund will be based on that promotional price. If you are returning items that were purchased on a promotion, such as ‘Buy one get one half price’ or ‘3 for 2’, then the promotion will no longer apply, and your refund value will be adjusted accordingly.
Where you use more than one method of payment to pay for goods and you are returning only some of the goods in your order, refunds shall be applied in the following order:
- 1. Gift card
- 2. Credit/debit card
Where you use a coupon when paying for your order, the coupon will be considered used where you are returning only some of the goods to which the coupon applies – you will only be able to redeem the coupon against a future purchase if you are returning all the goods to which the coupon applies.
If you have any questions around receiving a refund, please call our customer service team on 77771201 or 24363494.