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How do I start to shop?

Online shopping is quick and easy. You can start shopping by clicking on the category of your interest and then the subcategory.  When you have put all your items in the cart, click on “Check out”, log in or register and proceed to the check out.  Once paid, you will receive an email with your order. How to place an order

 

What if I dont have time to finish my order in one sitting? Can I place items in my cart and checkout later?

You can start by putting items in your cart.  If you want to continue later, click on the cart and then save list.  You will then be able to retrieve the list from My Lists. 

 

What if I want to cancel my order? 

If your order has been sent to us however you wish to cancel, you can do so by sending us an email informing us of your intentions and why you wish to cancel.  You can find more on our cancellation policy by clicking here: Cancellation and withdrawl policy  

 

How can I pay for my order?

The Cheap Basket accepts Visa Card and MasterCard through JCC Payment Systems, and JCCsmart, as well as cash on delivery.  Orders containg alcohol and tobacco, can only be paid through JCCsmart or cash on delivery.

 

Does it take a long time to place an order?

The first time you shop at Cheap Basket it will be like your first trip to a new grocery store; it will take some time to find everything you want to purchase. But use our Search tab feature to find your items as quickly as possible. Just type in the name of the item you are looking for, and we ll take you right there.

 

Are my orders saved?  Can I retrieve them at a later stage?

Yes, we save all your orders, so that you may repeat an order if you wish. Just log in and click on My Orders.  You can repeat any of your order or use it to prepare your new one. 

 

How do you keep my groceries fresh during delivery?

We deliver in temperature-controlled vans. This ensures that frozen and refrigerated items remain that way until they reach your door.

 

Can I tip my Cheap Basket delivery person?

Its entirely up to you. It is not expected but is always appreciated.

 

Can I shop for someone else?

Certainly. As long as the person for whom you are shopping lives within one of our delivery areas, you can shop for them and even pay for their order with your credit card.

 

Where do you deliver and what times?

Our delivery schedule is:
Larnaka:              Monday – Friday   --> 9am - 5pm
Famagusta Area: Monday & Thursday  --> 9am - 4pm
Nicosia:             Monday – Friday    --> 9am - 4pm
Limassol:             Tuesday, Wednesday & Friday    --> 9am - 4pm

 

What are your working hours?

We are open Monday to Friday 8am - 5pm but our internet services are available 7 days a week, 24hours a day.  Just place your order at least 24 hours before the required delivery time and we will deliver your shopping on the scheduled day of your town or according to your needs.

 

How can I contact you?

Should you wish to contact us, please click on “Contact Us” link on the center of the page.  Enter your details and message, insert the code shown on your screen and hit send.  We will make sure you receive a reply within 24 hours.

 

How do I change details in my account?

To change any of your account details, just click on the Log in link at the top of the page. Hit on “Profile” and change what is required.  Just remember to “save” before you exit. 

 

What should I do if there is a problem with my order?

Your satisfaction is our number one priority. If you need to return a product, you can give it to The Cheap Basket delivery person and you will receive a credit or cash on your next order. If we make a mistake, we\\\'ll make it right. Just call our Customer Service Department 77 77 12 01.  You can find more on our return policy here: Return policy

 

What is the delivery charge?

There is no delivery charge if the delivery is made within the indicated schedule. However, if you wish for a delivery on a different day or time than the designated ones, then the following delivery charges apply depending on your location.

Nicosia: €20.00
Limassol: €25.00
Famagusta Area: €15.00
Larnaca: €5.00

 

Can you chill my drinks before delivering them as I have an event and need them chilled?

Yes, we can chill your beer, soft drinks, water and wine before we deliver.

 

I need to shop in large quantities. Can you assist?

Please contact us for our wholesale prices.

 

I need to send a gift basket for charity or gift.  Can you help me?

Yes, we can deliver gift baskets at your request.  Just contact us with what is required and we will deliver.  Gifts and orders can be delivered anonymously!